Tenant Frequently Asked Questions

Each of our property listings includes an availability date indicating when the unit will be ready for move-in. Generally, units are listed when they are ready for immediate occupancy, and can be reserved for a move-in date within the next 30 days. If you're planning to move later than that, the best time to check availability is the month before your desired move-in date. 

Our application process includes standard screenings for credit history, criminal background, rental history record, and income verification. There is a nonrefundable application fee of $45 per applicant and/or co-signer. Each household invidual aged 18+ must submit a separate application, meet the approval criteria, and sign the lease agreement. 

For more detailed information about our application process, please visit here. 

Application processing typically takes 1-3 business days, but may vary based on screening, verification, or additional information required. To prevent delays, ensure all occupants aged 18+ are prepared to apply simultaneously. After processing, an email will notify you of the application decision.

The majority of our properties have a standard lease term of 12 months. Some units may offer shorter lease options that coincide with the school year, ending in May, June, or July. Please contact our office to inquire about availability for the unit you're interested in.

After viewing the property, all occupants aged 18+ must submit a rental application on our website and meet the approval criteria. Upon receiving application approval, applicants must sign the lease agreement and submit the full security deposit to establish tenancy and secure the unit. Availability is subject to change until tenancy is established by any first party to complete the process.

All tenants are required to carry renters insurance coverage through their full duration of tenancy. You will need to provide proof of coverage before we can give you keys to the property, and your new policy information should be submitted at every renewal period. More information regarding the requirements of your coverage can be found in the lease agreement. 

Rent is due on the 1st of each month with a 4-day grace period. Late fees begin on the 5th of the month and include a $25 base charge plus $2 daily until paid in full. To ensure fairness among all residents, we are unable to waive individual late fees and must enforce our policies consistenly. If you anticipate a late payment, please notify our office promptly to discuss the matter.

Payments can be made to our office by personal check, cashier's check, or money order or they can be placed into our dropbox after hours to be accounted for on the following business day. Remember to label your payment with your name and rental address written legibly on the front so we can credit your account accordingly. You can also make credit or debit card and electronic check payments via the Online Tenant Portal at any time. Our office does not accept cash payments. 

All maintenance requests must be submitted in writing through your Online Tenant Portal or by calling our 24/7 maintenance reporting hotline at 812-645-8485. 

Maintenance personnel must have access to your unit to complete repairs. If you do not authorize entry with a key in your absence, you must specify your availability for scheduling the maintenance visit during business hours. While we strive to accommodate such requests, please note that our maintenance team handles multiple jobs daily, making it challenging to determine exact completion times in advance. This may potentially cause minor delays for your repair as we work to coordinate a specific arrival time. 

You may be able to have a roommate, but they first must apply and qualify through the application process. We must know who is occupying the property and only those signing a lease agreement may reside in the unit. If their application is approved, a new lease will be sent for signing to include all occupants as equally and severally liable and an administrative lease-change fee will apply. Failure to fulfill the above requirements may result in termination of your lease or eviction. You can find more information on this process in your lease agreement or you can contact our office with any questions. 

All tenants on the lease agreement are jointly and severally liable for making sure rent payments are made on time and in full each month. This means even if one person isn't paying or stops paying, the other(s) are still equally liable for ensuring the rent is fully paid to avoid eviction proceedings against all parties of the lease. Management is not required to make adjustments nor assume the loss for unpaid rent or any other breach due to one or more tenants quitting and vacating the premises. 

Pet policies vary by property, so the allowance of pets will depend on the specific policies of your unit. Feel free to contact our office to discuss the potential addition of a pet to your lease agreement. 

Changing locks is not permitted. Re-keying the property without permission is in violation of the lease agreement, which could result in termination of your tenancy. If a situation occurs and you need to have your locks changed, only our contractors are authorized to re-key them. There will be a charge of $75, plus labor, per each lock that is changed. Written permission is required in advance to add any additional bolt or latch locks to your door.  

If you have lost your key, our office will provide a replacement to you with a $5 charge per copy. If you are locked out of your unit during business hours, give our office a call so we may assist as soon as possible. If you find yourself locked out after-hours, you will need to call a locksmith or you can contact our office the following business day and we will be happy to assist with coming to let you in!

A new fixed-term lease agreement may be offered at the landlord's discretion. If renewal is offered, the agreement will be sent to your Online Tenant Portal within a couple of months prior to your current lease expiration. An email notification will be sent upon a renewal offering, providing the deadline for which the offer will expire if not signed and accepted. If the renewal offer is not accepted before this deadline, it will be recognized and acknowledged that you are vacating on your current lease end date. If you do not plan to renew and receive a renewal offer, you can select to notify us of your intent to vacate upon current lease expiration through your tenant portal to avoid repeated reminder notifications. 

We understand that there can sometimes be circumstances which may prevent a tenant from fulfilling the term of their lease agreement. If you find that you are not able to fulfill the term of your lease, please contact us to discuss the situation right away. An early lease termination may be possible with a lease buy-out fee and proper notice. You can find more information on early lease termination within your lease agreement. We do not allow subletting under any circumstances. 

After your lease expires and all keys have been returned to our office, you must provide us with your new address in writing for the mailing of your security deposit settlement. If you are responsible for paying sewage costs at the property, deposit funds cannot be released until proof of payment on your final bill has been provided to our office. Security deposits are prepared and mailed out within 45 days of your lease end date or the date all keys have been returned to our office, whichever comes later.